Home · Research · Glossary · Suppliers · Contact

DirectoryDistribution.com
Directory Initial Delivery
(Primary Distribution) Survey

Quick Instructions:
 		  
This survey is to be completed by employees of yellow page publishers that outsource all or at least a major portion of their initial delivery functions to outside delivery firms. (Future surveys will target other groups in the industry.)
   
All questions in this survey are in regards to INITIAL (PRIMARY) DISTRIBUTION. None of the questions concern secondary (interim) distribution. Secondary distribution may be covered in a future survey.
   
You do not have to answer all the questions. Feel free to skip a question if you...
  • Don't have an opinion or don't know the answer to a question.
  • The topic doesn't apply to your situation.
  • If the question is unclear.
  • If the proposed answers are inadequate.
The questions are numbered (A1, A2, A3...) so that, if you like, you can elaborate on your answers or add commentary in the text box provided at the end of the questionnaire form.
Section A
 On a scale of 1 to 10, please rank the relative importance of the following distribution-related issues.
  No

Not
Important

 Very
Important

  
  Opinion 1 2 3 4 5 6 7 8 9 10  
A1 Avoiding Improperly Delivered Books (Wet books, books not by door, etc.)
A2 Resolving Complaints (Speed and quality of complaint resolutions.)
A3 Delivering ALL HOMES within the delivery area (To not overlook streets or individual homes within the initial delivery area.)
A4 Delivering ALL BUSINESSES within the delivery area (To not overlook individual businesses within the delivery area.)
A5 Avoiding Duplicated Deliveries  (Business or residential stops within the intended delivery area that are unintentionally delivered more than once during the same initial delivery cycle.)
A6 Avoiding Out-of-Boundary Deliveries (To not deliver homes and businesses located OUTSIDE the intended delivery area.)
A7 Completing Deliveries on Schedule (To avoid not completing initial deliveries by their scheduled completion dates.)
  No 1 2 3 4 5 6 7 8 9 10  
  Opinion

Not
Important

 Very
Important

  

Section B
 On a scale of 1 through 10, rate your initial delivery vendor/s/ performance on these same issues discussed above:
  No

Poor

 Excellent

  
  Opinion 1 2 3 4 5 6 7 8 9 10  
B1 Avoiding Improperly Delivered Books (Wet books, books not by door, etc.)
B2 Resolving Complaints (Speed and quality of complaint resolutions.)
B3 Delivering ALL HOMES within the delivery area (To not overlook streets or individual homes within the initial delivery area.)
B4 Delivering ALL BUSINESSES within the delivery area (To not overlook individual businesses within the delivery area.)
B5 Avoiding Duplicated Deliveries  (Business or residential stops within the intended delivery area that are unintentionally delivered more than once during the same initial delivery cycle.)
B6 Avoiding Out-of-Boundary Deliveries (To not deliver homes and businesses located OUTSIDE the intended delivery area.)
B7 Completing Deliveries on Schedule (To avoid not completing initial deliveries by their scheduled completion dates.)
  No 1 2 3 4 5 6 7 8 9 10  
  Opinion

Poor

 Excellent

  

Section C
In your opinion, how much difference - on a scale of 1 to 10 - can the factors below impact the quality of initial deliveries:
  No

Little
Difference

 Huge
Difference

  
  Opinion 1 2 3 4 5 6 7 8 9 10  
C1 Choice of field managers
C2 Quality of carriers (delivery workers)
C3 Routing quality and methods
C4 Availability of individual route maps for carriers
C5 Delivery company's home office staff
C6 Delivery verification versus no delivery verification (e.g., call center)
C7 Weather or other factors beyond delivery vendor's control
  No 1 2 3 4 5 6 7 8 9 10  
  Opinion

Little
Difference

 Huge
Difference

  

Section D:
 How big of a role do the following factors play in selecting and retaining your company's choice of initial delivery vendor/s/?
  No

Little
Impact

 Huge
Impact

  
  Opinion 1 2 3 4 5 6 7 8 9 10  
D1 Per book delivery prices
D2 Capacity - Big enough to handle large deliveries (big cities) and/or numerous deliveries (many covers).
D3 Past performance
D4 Routing methods
D5 Quality control methods (e.g., delivery verification)
D6 Not much choice (few delivery companies to choose from)
D7 Need for multiple vendors
D8 Resistance to change (no desire to switch vendors)
D9 Personal relationships (personal or working relationships with delivery vendor staff,)
  No 1 2 3 4 5 6 7 8 9 10  
  Opinion

Little
Impact

 Huge
Impact

  

Section E:

 In your opinion, are there significant differences between the vendors that provide directory distribution services? (Please elaborate in the text box below.)


Section E:

 How can your directory delivery vendor/s/ do a better job of meeting your needs? (Please, enter comments in the text box below.)

 

Please use the text box below to elaborate on any of your answers or to provide additional comments on the subject of directory distribution companies:

Section F:
Survey participants may choose to remain anonymous by not answering some or all of the following questions.
 
Company name:


 

Delivery companies used:


This is the end of the survey.

When you are satisfied with your answers,
please click the SUBMIT button below.

THANK YOU!